Free Resource: Hotel Employee Depth Chart
Is your staff well cross-trained?
Cross-training is absolutely essential in a hotel operation. You should always equip your staff with the necessary skills to perform tasks outside of their day-to-day job functions. This way, they will be able to lend a hand to other positions or departments in your hotel when the need arises (and the need will arise).
Hotels that cross-train their employees rarely have to worry that a particular job won’t get done or guest satisfaction will suffer because an employee is out sick, a department is overwhelmed or otherwise.
Do you have the key players you need at your hotel to make a well cross-trained, winning team? Download our Depth Chart to see where your employees stand and where there's room for improvement.